Contact

What to write to us about

• Privacy and data requests. Ask what we hold about you, have it corrected, or have it deleted. We respond within 30 days. The full detail is in the Privacy Policy.
• Closing an account. Email us from the address on the account and we will close it and delete the data.
• Something is broken. Tell us what you were doing and which account was involved.
• Security. If you have found a vulnerability, write to the same address with the detail and we will get back to you.
• Anything about the licence. See the Open Source page first, then write to us if it is not answered there.

Disconnecting an account yourself

You do not need to email us to revoke access. Open the channel in Zendly and select Disconnect, which deletes the stored tokens and profile data for that account immediately. You can also remove Zendly from inside the platform itself, in TikTok under Settings and privacy, then Security and permissions, then Manage app permissions. Facebook, Instagram, LinkedIn and Google offer the same control in their own settings.

Response times

Zendly is run by a small team in South African hours (SAST, UTC+2). Ordinary email gets a reply within two working days. Privacy and deletion requests are actioned within 30 days, as the Protection of Personal Information Act requires.